Frequently Asked Questions

Everything you need to know about bringing style to your home.

What is the typical shipping timeframe for my order?

Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.

Do you offer returns or exchanges on home decor?

Yes, we want you to love your space. We offer a 30-day return policy for most items in original condition. Please note that custom-made or personalized items are final sale.

How can I track the status of my delivery?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What should I do if my item arrives damaged?

We take great care in packaging, but accidents happen. Please contact our support team within 48 hours of delivery with photos of the damage to initiate a replacement or refund.

Are your products handmade or mass-produced?

Ashley Nichole Designs prides itself on a curated mix of artisan-inspired pieces and high-quality manufactured goods to ensure both unique style and durability for your home.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.